Family Handbook - Keeping your child safe | Goodstart
Child–related accidents and injuries

All Goodstart employees follow strict health and safety guidelines and procedures to ensure the safety of our children, and the required number of first–aid–qualified staff are on the premises at all times to take immediate action if an incident should happen. In the event of any child–related incidents, we follow strict procedures:

  • The incident is recorded on an illness/injury report, which will be prepared for you to read and sign at the end of your child’s day. This report provides you with transparency about anything that has happened to your child in our care, and us with a record that will help us make any necessary changes to reduce the likelihood of a similar incident occurring again. A copy of the report will be provided to you.
  • We may also call you following an incident to let you know what has happened. Only if necessary, will you be asked to collect your child.
  • If your child requires medical treatment beyond immediate first aid, and we are unable to contact you, we will ensure your child is appropriately cared for. This may include contacting the person you have identified as your emergency contact or calling an ambulance. This is why it is very important to make sure your emergency contact and authorised nominee information is up-to-date at all times. Any medical/transport costs incurred, including ambulance fees, will be at your expense.
  • If your child has sustained an injury at home and there is a concern the injury may be made worse by your child’s attendance at our centre, we may request a medical clearance letter (or certificate) from a medical practitioner before your child can return to our program.