Our policies, Procedures and Forms | Goodstart

    Our policies, procedures and forms

    In keeping with our best practice standards, our policies have been developed based on current research and practice.

    We appreciate that some of our families may be interested in finding out more about the policies we have in place at Goodstart which is why we have made our policies available on our website for families to access.

    If you would like a copy of a policy that is not on our website, please speak with your Centre Director or contact the Family Support Team on 1800 222 543.


    Food and nutrition
    Goodstart provides a high quality standard of nutritionally balanced meals for infants and children. This policy ensures all food prepared by our centres and our families is consistent with Australian Dietary Guidelines.

    All employees of Goodstart are required to abide by the Confidentiality Policy which outlines the procedure for storing information about the organisation, our families and our staff.

    Students and volunteers
    Goodstart partners with schools, colleges and training institutions to provide opportunities for students to undertake work experience within our organisation.  This policy outlines the guidelines for engaging work experience and volunteer persons at Goodstart.

    Medical conditions
    This policy has been implemented to ensure persons at risk of a medical condition that has the potential to escalate to a medical emergency are appropriately managed while enrolled or employed at Goodstart.

    Enrolment and orientation
    This policy promotes effective communication between families and educators during the enrolment and orientation process.

    The safety and wellbeing of children and educators is our number one priority.  This policy outlines the requirements when children and educators participate in excursions away from licensed premises.

    Family complaints
    Goodstart is committed to ensuring all concerns and grievances are managed appropriately and in a professional and ethical manner.

    Sun safety and heat stress
    The safety and wellbeing of children and staff is our number one priority.  Goodstart promotes positive attitudes towards skin protection and the implementation of appropriate procedures to ensure protection from the sun.

    Water safety
    The health and safety of children at our centres is our number one priority. This policy outlines the standards our educators will adhere when children are engaging in or near water based experiences, including water play, excursions near water and hygiene practices relating to water at our centres.

    Code of Conduct

    Family rights and responsibilities
    Goodstart educators ensure practices in the centre respect families’ rights and responsibilities. Equally, at Goodstart centres our families have a responsibility to conduct themselves in a lawful, safe and responsible manner, respect the rights of others, and use appropriate language. Poor behaviour towards any other person is unacceptable, including: all forms of bullying, harassment, abuse, discrimination, actions that put another person at risk of harm, or threats of any kind. Upon enrolling, families agree to the Goodstart Family Rights and Responsibilities policy. 

    Reconciliation Action Plan

    Goodstart Early Learning recognises and respects Aboriginal and Torres Strait Islander people as First Nations People and the traditional Custodians of the land on which our early childhood environments are offered.