Our phone systems are expericing some technical issues. You can still submit an web enquiry and one of our family support consultants will contact you as soon as possible.
Home >  News & advice > June 2020 > Ongoing support for families when they need it most

Ongoing support for families when they need it most

Ongoing support for families when they need it most

As the situation around COVID-19 continues to evolve we know many families are continuing to face challenging times. 

It’s really important that families know there is additional support out there to support their child to be able to continue to access early learning and care. 

If you have been impacted by COVID-19, whether through job or income loss, impacts on health and wellbeing or other significant events you may be entitled to additional child care subsidy support from Government. 

These additional subsidies have been designed to help families through tough times just like this, so that you can have peace of mind that your child’s learning and care can continue. 
Please remember that the impacts of COVID-19 are being felt all over Australia. If you are experiencing impacts or hardship, please know you aren’t alone.    

Families experiencing temporary financial hardship   

If you are experiencing financial hardship and you need some help paying your child care fees, you may be eligible for Additional Child Care Subsidy (ACCS) Temporary Financial Hardship
If your income has been reduced because you have lost your job, have gone through a separation, you are caring for a seriously ill family member or have recently lost a family member or loss of a business you may be eligible. 
You may be eligible to receive up to 13 weeks of subsidy towards your child care fees, for up to 100 hours of care per fortnight. In most cases, these subsidies will cover the full fees charged by your child care centre (up to 120 per cent of the Child Care Subsidy (CCS) hourly rate cap). 

Please note: you need to lodge your claim for ACCS -TFH within 6 months of the event occurring. Which means that say you lost your job in April you need to apply for this additional subsidy as soon as you can, otherwise you may not be eligible. 

If you have already lodged a claim for ACCS - Temporary Financial Hardship previously

Please also note: that if you have accessed ACCS - Temporary Financial Hardship before and have had a second event that has temporarily affected your ability to pay your child care fees then you may be eligible to apply again. 

The following reasons may constitute a ‘second event’. The second event cannot be the same as the first for example: temporarily stood down is the first event, losing your job may be the second event. 

Please be aware that your circumstances need to be tested with Centrelink.  

  • Being stood down from work / no rostered hours due to COVID 

  • Reduced hours or irregular work (including after a period of being stood down or even returning to work) 

  • Inability to find or return to work due to business or industry impacts from COVID 

  • This should especially be considered in localised areas of very high unemployment, e.g. where local employment relies heavily on tourism 

  • Having to leave home because of extreme circumstance, eg could no longer afford rent/mortgage due to COVID 

  • Serious illness of a family member or having a health vulnerable family member at home, restricting ability to work/study/travel outside the home and/or 

  • Other major disaster event, including widespread lockdowns (especially in Victoria) 

For further information on the eligibility criteria for all types of ACCS - TFH please visit the Services Australia website. 

Applying for the subsidy 

If you have access to a computer, you can apply for ACCS online or you can apply in person by visiting your local Centrelink office. To support your application, it is helpful if you write a statutory declaration that states the following: 

  1. The event or incident that has caused your financial hardship, e.g. lost job, substantially reduced income, family illness, natural disaster, etc 

  1. The date this event occurred and 

  1. How this even has affected your family’s ability to pay your child care fees 

Families who are training, re-skilling or getting back into work from income support 

If you are currently receiving income support payments from Centrelink, such as JobSeeker or Parenting Payments, you might be eligible for Additional Child Care Subsidy (ACCS) Transition to Work
This subsidy pays up to 95% of your child care fees so that you can get back to work or do some study or training to help you find a new job. 
If you have access to a computer, you can apply online via myGov or you can apply in person by visiting your local Centrelink office.  

To support your application, it’s a good idea to have a plan for what you want to do (ie. return to work, train or study) and when you plan to start. This will help Centrelink work out how long you can receive the ACCS Transition to Work support. 
For detailed information on the additional subsidies available to families please visit the Services Australia website. 


Posted by Goodstart
23 October 2020

Related articles

Signup to our Newsletter!

Stay in the loop on Latest News & Expert Advice.