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Policies & procedures

National Quality Framework

The National Quality Framework (NQF) has been designed to encourage continuous improvement of education and care services across Australia. One of its important features is that it sets out a series of National Quality Standards (NQS) against which all early childhood education and care services will be assessed and given a rating.

The seven quality areas are:

1. Educational program and practice.
2. Children’s health and safety.
3. The physical environment.
4. Staffing arrangements.
5. Relationships with children.
6. Collaborative partnerships with families and communities.
7. Leadership and service management.

Goodstart’s policies and procedures are built on these key seven areas. You can find more information about the NQF and NQS at http://acecqa.gov.au.

All Early Childhood Education and Care Services are required to have policies and related documents in relation to certain matters under Regulation 168 of the Education and Care Services National Regulations.

If you would like a copy of any regulation 168 document that supports these as listed below, please speak with your Centre Director or contact our Family Support Team on 1800 222 543.

VIEW NQS1 - Educational Program and Practice

Our programs are informed by conversations among educators, children, their families and the broader community, which supports teaching, play and collaborative interactions. At Goodstart, we value and respect children’s evolving capabilities, experiences, points of view and concerns. Our educators listen to children and use a variety of documentation to record children’s significant experiences and their responses to the early learning environment. To view our  NQS1 - Educational Program and Practice Policy  click here.

Key Goodstart policies in this area cover the following topics:

Supporting Participation

Goodstart’s commitment to supporting participation contributes to children having a strong sense of identity and wellbeing; being a confident learner; and being an effective communicator. By listening to children, Goodstart educators support children’s active participation and it is incorporated into all daily routines and learning opportunities.

Early Learning Program Development

Our guidelines assist our educators to think deeply about the way they implement the approved learning framework in our centres and also help them to adopt holistic practices, be responsive to children, and to plan and implement learning through play.


VIEW NQS2 - Children’s Health and Safety
VIEW NQS3 - Physical Environment
VIEW NQS4 - Staffing Arrangements
VIEW NQS5 - Relationships with Children
VIEW NQS6 - Collaborative Partnerships with Families and Communities
VIEW NQS7 - Leadership, Service Management and Effective Administration

Business Management Policies and Procedures

Business Management Policies and Procedures

In addition to our centre-facing policies, Goodstart’s policy library covers seven critical business- management related areas that outline guidelines, procedures and requirements for the management of support services, including:


At Goodstart, children are central to everything we do. As a not-for-profit social enterprise, we are committed to re-investing our surplus in our network, our people and our purpose for the benefit of all Australia's children.