"Few months ago my daughter experienced some breathing problem that she never had before. Alex, at the Preston centre, immediately identify the problem and contact me straight
away, my husband and I were pretty far from the centre to pick her up, so she organised an ambulance to take my daughter to the hospital. She was also with Bella at all times, making sure she was comfortable and happy, even when she was having oxygen at the ambulance. When my husband and I arrived at the hospital, Alex was with Bella, she seems happy and settle. Later on, the guys from the ambulance told me that Alex was fantastic, that she knew what symptoms to look for in Bella and she was really helpful, knowledgeable and good with her. They even said that they will be happy for Alex to look after their own kids, so that says it all to me. The next day, Alex call me to follow up on Bella and to ask me to have a management plan for her in place. I feel very comforted for Preston staff to look after my daughter."