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Report a safeguarding concern

If you're concerned about the safety, health or wellbeing of a child, follow these steps to report your concerns.

Concerned that a child may be at risk of abuse, neglect or harm?

In an emergency or if someone is at immediate risk of harm, call 000 for the Police. If you need non-urgent Police Assistance, please call 131 444.

We encourage any concerns relating to the safety, health or wellbeing of a child or children at a Goodstart centre to be reported to us. Concerns can be reported by:

  1. speaking in person to the Centre Director; or
  2. by contacting our Customer Service Team on 1800 222 543, select option 2, then option 3
  3. by writing to Goodstart’s Safeguarding Team at or PO Box 10120, Adelaide Street, Brisbane Qld, 4000

You can choose to remain anonymous, but it would be of great help if we could contact you for more information about your concern. If you report a concern to Goodstart, we will make sure the right person is informed so we can respond appropriately.  Some concerns may also be reported to the relevant regulatory authority or law enforcement agency in accordance with legislative reporting obligations.

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